About Us | Debt Collection Agency | NCS

A Debt Collection Agency You Can Trust

NCS is a collection partner you can trust.

We a debt collection agency, proudly offering services such as commercial debt recovery and more - so you can avoid the stress of having to collect bad debt and can instead focus on growing your business.

The importance of a Credit Department is becoming increasingly crucial to an organisation along with the personnel who administer its many functions. Thus, suppliers who provide solutions to Credit Managers are too becoming increasingly important to the general running and performance of a credit department, and businesses as a whole.

When you employ National Collection Services as your debt collection agency, you are not working with a call centre on the other side of the world. Our Australian based Collection Managers do not use auto-dialers or work with generic scripts. We are a boutique Debt Collection Agency that sees ourselves as an ‘extension’ of your internal credit department. We will work with you, and form a partnership with focus being placed on the associated levels of engagement, support, communication and goals of your organisation.

Would you like to form a partnership with a debt collection agency who truly cares about your success? We encourage you to experience the NCS difference.

For more information about NCS and the services we offer, please download our Company Profile or get in touch.

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2016 Awards

Qld Pinnacle Awards External Collections Agent of the Year 2016

The High Five! Award 2016

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2016 Finalist

Nathan Wilkinson VIC/TAS External Collections Agent of the Year 2016

Dale Hannan finalist for VIC/TAS High Five! Award 2016

Dale Hannan finalist for QLD External Collections Agent of the Year 2016

The External Collections Agent of the Year Award award is presented to an individual who has shown a deep commitment to assisting credit managers recover owned amounts where they have demonstrated:

  • Long term, consistent efforts to support the business need;
  • Efficient recovery and returns; and
  • Excellence in reporting and clear communication throughout the year.


The High Five! Award award is open to any member who has made the Council smile or laugh out loud. The winner of this award will have demonstrated:

  • Pretty much anything unusual or generally comical; and
  • Involvement with credit management.


In a challenging industry, and especially in challenging economic times, these awards mean a lot to Nathan and Dale. Both for the recognition from clients and industry peers, but also as recognition within themselves for an ongoing and commitment to growing a strong service business dedicated to the growth of their client’s businesses.

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2015 Vic/Tas Pinnacle Awards External Collections Agent of the Year

The Young Credit Professional of the Year Award (YCPA) program is the largest and most prestigious Youth Credit Award program in Australia. Dale Hannan, Director of National Collection Services, and NCS have won awards in this program 2008 and 2011; and in 2015 won the Vic/Tas Pinnacle Awards External Collections Agent of the Year.

This 2015 award was given in part based on industry and peer nominations.Click here read some of the Call for Submission responses submitted to the Australian Institute of Credit Management.

Certified Credit Executive Qualifications

Dale Hannan, Managing Director at National Collection Services, has been awarded with a CCE (Certified Credit Executive) Qualification in December 2016.

The Certified Credit Executive Qualification is awarded for recognition of current knowledge and professional practice within the credit industry. It is a demonstration of AICM’s dedicated commitment to maintaining professional excellence in the field of credit management.

A CCE Qualification is confirmation of an AICM member’s knowledge and experience in the credit industry and provides additional resources to advance skills.

Holding the CCE qualification works to elevate the level of respect among colleagues in business, credit management and the broader financial community. It is also an important catalyst to staff development encouraging managers and team members to expand their knowledge beyond their particular area of specialisation, whilst continuing to learn and grow in the market place. The CCE Qualification is awarded to members who are motivated and accomplished, and demonstrate an ongoing commitment to keeping up to date in their knowledge of credit management skills. Additionally it indicates an individual is working to maintain high standards in the credit field.

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Service Guarantee

No Collection = No Commission*

As part of our commitment to you, we offer our “No Collection = No Commission*” Service Guarantee*. If we are unable to collect your debt, you will not be charged commission. This means we are a risk free purchase and shows that we share a common interest to collect your account as soon as possible because if we don’t collect, we don’t get paid.

*Subject to credit terms specified in clause 3.1 in our Service Agreement & Authority to Act. Any other charges authorised by you must be paid as per normal credit terms. Contact us for more information.

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