Up to and until the point where an account is either written offer sent to collections, there are a number of steps that are generally taken in house to try to secure payment. These include sending out notices to the account holder as well as placing telephone calls asking when payment might be rendered. Many times, this also includes coming up with altered terms for the debt, including different payment plans as well as possibly lowering the total amount owed.
If part of your job is dealing with ageing accounts, most likely you will find that the people you speak with on the phone are not the most pleasant to deal with because they’re under quite a bit of stress. However, if you can handle the job successfully you will end up bringing in quite a bit of money to your employer.