Debt Recovery for Body Corporate & Strata Companies | NCS

Body Corporate & Strata Managers


Body Corporate and Strata companies choose National Collection Services for debt recovery action on a variety of portfolios safe in the knowledge that we understand the specific legislature that governs this specialized and dynamic industry.

In the increasingly competitive and growing strata and community scheme development market, it is essential your business benefits from partnering with competent allied businesses. To this end we are a seamless extension to your services to help improve the efficiency of your business, provide exemplary service to your clients and in turn increase profitability. We are mindful that our actions directly impact and reflect upon your business therefore naturally a high professional standard is adhered to at all times.

We understand when property owners fail to meet their obligations regarding payment of levies, it impacts on the Strata Manager’s ability to properly administer and maintain the Strata Scheme and its common property.

As a third party ‘buffer’, NCS removes the focus and negativity away from the owner/body corps’ new dual role of debtor/creditor relationship and allows for more focused, less emotional negotiations and arrangements to be made. This is especially beneficial should Civil action be required.

We have specialized systems honed by years of experience that create repayment arrangements that consider strata manager/body corp expectations and debtors’ specific situations. This ensures accounts are brought up to date as promptly as possible taking into consideration ongoing levies, costs, penalty interest and insurances that continue to accrue.

DHL van

How do we help?

National Collection Services specialises in corporate debt recovery with a strong and consistent success rate in the debt recovery process. Our focus is on helping businesses improve their cash-flow management through our effective debt recovery processes.

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DHL van

Why using NCS?

NCS does not send work offshore, or use offshore call centres. Your Collections Manager is based in Australia, working hands‑on with you to manage your debt recovery needs, able to report to you exactly how your case is progressing. This hands-on approach means your Collections Manager has a thorough understanding of the history and progress of your case. Your Collections Manager can answer your questions quickly and confidently, working to deliver efficient outcomes.

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Our Process

Our demand letters are designed to prompt an immediate payment from your debtor. Upon receiving your debtor’s details, a demand letter will be forwarded to your debtor to advise that National Collection Services are now acting on your behalf and have been instructed to recover the debt. The demand letter informs your debtor of their obligation to pay and the consequences of non-payment.

A minimum of two demand letters will be issued and posted to each loaded debtor. NCS provides the option of the second demand letter taking the form of a NCS Intention to Proceed Letter or a Solicitors Demand Letter (the latter being on our Solicitor’s letterhead.) The Solicitor’s Demand Letter provides an even stronger voice to debtors conveying the crucial importance of payment.*

We believe verbal contact is very important when collecting overdue accounts. If your debtor has chosen to ignore our demand letters your dedicated account manager will make contact with your debtor via telephone and SMS to demand payment in full. Telephone demands allow us to stipulate to your debtor what is required of them and what legal options are available to you to recover the debt.

In the event your debtor still chooses not to respond to letters and telephone calls we will contact you to advise what recovery actions we have taken to date. We will then recommend a Court Summons be served upon your debtor to start the legal process.

When we initiate litigation, we will always claim any recoverable costs and interest that you are able to claim back from your debtor.

We provide your debtor many options to repay their account. Once the debt has been paid, funds recovered are remitted fortnightly via EFT directly into your bank account. Commission is charged only on the principal debt and only charged on funds recovered. If we are unable to collect your debt, you will not be charged commission.

Our commission structure is simple and outlined below. However, should you be referring debts on a regular basis, commission rates can be negotiated. Please contact us to discuss your debt recovery needs.



Working with you to provide tailored services so you can concentrate on building your business

Some of our valued clients

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DHL Global Forwarding
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PBD Advisory


What our Clients are Saying

central plumbing supplies

Central Plumbing Supplies

Tammy Bennett - Office Manager

It is my pleasure to recommend the debt collection services of National Collection Services to you.

DHL Global Forwarding

DHL Global Forwarding

Carrie de Bourbon - Credit Control Manager

As the Credit Control Manager for DHL Global Forwarding (Aust) Pty Ltd I utilize National Collection Services to recover our overdue accounts.

bd doors

B&D Australia Pty Ltd

Ruthven Underhill - Group Credit Manager

I have been utilising National Collection Services since August 2011 to assist with the recovery of overdue and delinquent debtors during my tenure as Group Credit Manager for the Garage Door & Opener

moreton hire 1


Joanne Mancell - Credit Controller

We use National Collection Services for our debt recovery needs and have done so since 1999.

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Peer Industries Pty Ltd

Andrea Shields - Credit Officer

Peer Industries Pty Ltd has enjoyed a remarkable increase in collection rates since moving our outsourced collection function to National Collection Services in August 2013.

PBD Advisory

PPD Advisory

Claudine Cleaver - Manager

PRD Advisory were appointed by the National Australian Bank as Receivers and Managers of Nat Credit 1 Pty Ltd and Nat Credit 2 Pty Ltd (the Companies), which traded previously as Get Car Loans.

NatCollectionServices Testimonial WDSurveysTHUMB 1

WD Surveys

Lidia Langtree - Office Administrator

I have had the pleasure of working with Dale Hannan since the inception of his business in 2003.

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