Debt Collection Services | Debt Collector Services | NCS

Our Debt Collection Services

National Collection Services acts as an ‘extension’ of your internal credit department. A partnership with focus being placed on the associated levels of engagement, support, communication and goals of your organisation supporting a long-term working relationship.

Service description

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Award Winning

National Collection Services offer effective debt collection services, specialising is corporate debt collection. We have a strong record and consistent success rate in the debt collection process. Our primary focus is to help our clients businesses improve their cash-flow management, through our valuable and efficient debt collection services and processes.

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Personalised Service

NCS differentiates itself from competitors through highly trained, experienced and dedicated staff members and debt recovery teams working closely with clients.
NCS maintains contact throughout the whole recovery and litigation process, ensuring our clients receive a professional and seamless service.

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Guaranteed Results

NCS is a Licensed Commercial Agent and a member of the Australian Institute of Mercantile Agents, Australian Institute of Credit Management and American Collectors Association.

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Peace of Mind

NCS does not send work offshore, or use offshore call centres. Your dedicated Debt Collections Manager is guaranteed to be based in Australia - working personally with you to manage your debt collection needs and able to report to you exactly how your case is progressing. Our debt collection services encompass a 'hands on' approach, so that your Collections Manager has a thorough understanding of the history and progress of your case. This means that your questions can be answered promptly and confidently. We work hard to deliver efficient and effective debt collection outcomes.


Step One - Demand Letter

Our demand letters are designed to prompt an immediate payment from your debtor. Upon receiving your debtor’s details, a demand letter will be forwarded to your debtor to advise that National Collection Services are now acting on your behalf and have been instructed to recover the debt. The demand letter informs your debtor of their obligation to pay and the consequences of non-payment.

A minimum of two demand letters will be issued and posted to each loaded debtor. NCS provides the option of the second demand letter taking the form of a NCS Intention to Proceed Letter or a Solicitors Demand Letter (the latter being on our Solicitor’s letterhead.) The Solicitor’s Demand Letter provides an even stronger voice to debtors conveying the crucial importance of payment.*

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Step Two - Telephone Demands

We believe verbal contact is very important when collecting overdue accounts. If your debtor has chosen to ignore our demand letters your dedicated account manager will make contact with your debtor via telephone and SMS to demand payment in full. Telephone demands allow us to stipulate to your debtor what is required of them and what legal options are available to you to recover the debt.

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Step 3 - Legal Action

In the event your debtor still chooses not to respond to letters and telephone calls we will contact you to advise what recovery actions we have taken to date. We will then recommend a Court Summons be served upon your debtor to start the legal process.

When we initiate litigation, we will always claim any recoverable costs and interest that you are able to claim back from your debtor.

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Step Four - Payment

We provide your debtor many options to repay their account. Once the debt has been paid, funds recovered are remitted fortnightly via EFT directly into your bank account. Commission is charged only on the principal debt and only charged on funds recovered. If we are unable to collect your debt, you will not be charged commission.

Our commission structure is simple and outlined below. However, should you be referring debts on a regular basis, commission rates can be negotiated. Please contact us to discuss your debt recovery needs.


Working with you to provide tailored services so you can concentrate on building your business

Some of our valued clients

bd doors
DHL Global Forwarding
moreton hire
central plumbing supplies
PBD Advisory


What our Clients are Saying


Central Plumbing Supplies

Tammy Bennett - Office Manager

It is my pleasure to recommend the debt collection services of National Collection Services to you.


DHL Global Forwarding

Carrie de Bourbon - Credit Control Manager

As the Credit Control Manager for DHL Global Forwarding (Aust) Pty Ltd I utilize National Collection Services to recover our overdue accounts.


B&D Australia Pty Ltd

Ruthven Underhill - Group Credit Manager

I have been utilising National Collection Services since August 2011 to assist with the recovery of overdue and delinquent debtors during my tenure as Group Credit Manager for the Garage Door & Opener



Joanne Mancell - Credit Controller

We use National Collection Services for our debt recovery needs and have done so since 1999.


Peer Industries Pty Ltd

Andrea Shields - Credit Officer

Peer Industries Pty Ltd has enjoyed a remarkable increase in collection rates since moving our outsourced collection function to National Collection Services in August 2013.


PPD Advisory

Claudine Cleaver - Manager

PRD Advisory were appointed by the National Australian Bank as Receivers and Managers of Nat Credit 1 Pty Ltd and Nat Credit 2 Pty Ltd (the Companies), which traded previously as Get Car Loans.


WD Surveys

Lidia Langtree - Office Administrator

I have had the pleasure of working with Dale Hannan since the inception of his business in 2003.

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