Debt Collection 101 Part 2 – What to do when customers don’t pay


Jun 22, 2015

Collecting overdue accounts can seem to be a major hassle for SMEs, but the impacts of not staying on top of debtors can be devastating to business. Whether you’re a small or medium sized business, you deserve to be paid on time – no matter who your customers are.

Last week in Debt Collection Part 1 we talked about avoiding bad debts through preparation. This week we continue to share with you our 10 easy steps to manage debt collection and cash flow issues in your business…

Part 2 – Ensure your business has a sound process in place to track and collect accounts receivable

4. Issue invoices promptly

You can’t expect your customers to pay promptly if you don’t issue their invoices in a timely manner. Make sure you get your invoices out the door in a speedy fashion.

5. Monitor your accounts receivables on an ongoing basis

Having a solid process in place to track accounts receivable is vital. This includes monitoring invoices as they head towards the end of the standard 30 day payment term. Keeping a close eye on each and every credit account ensures that you are in a position to chase outstanding debts very quickly following the arrival of the overdue date.

6. Gradually escalate pressure on your debtors

Issuing a polite reminder as a bill approaches its due date is a smart business practice. Bills can get lost or over-looked; this reminder is a good way to ensure that your bill is front of mind. The pressure you apply should increase as the bill enters overdue territory.

7. Be prepared to address individual circumstances

Sometimes customers run into a short term problem or they have a valid reason for non-payment. In these instances you need to decide how valuable this business is to you and therefore, how far you are willing to extend the customer’s credit terms. If however this becomes a persistent problem the best option is to end the credit agreement.

Next week Debt Collection 101 Part 3 talks about chasing overdue accounts immediately. For more information, read Part 3 here.

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